Curbside Delivery @ Arrival

• Baby’s Away driver will text Customer when arriving at the airport & will wait in the cell phone waiting area until Customer has texted they are curbside, outside Baggage Claim.

• Customer is to text when they arrive outside Baggage Claim (before collecting bags).

• Baby’s Away driver will pull curbside, outside Baggage Claim, for Customer to collect their rental equipment.

Baby’s Away is NOT allowed to install car seats, we will email you the manual prior to your arrival

Curbside Pick-up @ Departure

• Baby’s Away driver will text when arriving at the airport & will wait in the cell phone waiting area until Customer has texted they are ready for the gear to be picked up at the Passenger Drop-Off area.

• Customer is to text when approaching the Passenger Drop-Off area.

• Customer is to text when the rental gear is out & ready for pick-up.

• Baby’s Away driver will pull up to Customer vehicle (or curbside) to collect the rental gear.

Communication

• Baby’s Away will need all flight arrival & departure information (airline, flight #, flight time) when order is placed

• Baby’s Away will email guest the day prior to arrival to verify customer itinerary is the same & will text from our app number to provide details again of our airport delivery protocols

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Airport Day-of-Arrival Communication: extremely important for a smooth airport meet that all of these guidelines are followed please:

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1. Text right before departing for Charleston to let us know you're on time & on the way. 

2. Text when your plane is landing in Charleston, AS SOON as you have service back.    * We estimate it takes about 25 minutes for you to deplane and get to baggage claim. *

3. Text us who is coming out & what they’re wearing - so we know who to look for.

4. We meet PRIOR to you getting your luggage & PRIOR to you getting your car rental or Uber/Lyft meet. 

5. Text when that person is outside baggage claim, the driver will be waiting 2 minutes away in the cell phone lot – easiest place to meet is by hanging handicap sign, which is to your left as you come out of the baggage claim door

6. Once we receive your final text saying you are curbside, someone will be right there with your rental equipment.

Airport Day-Before-Departure Communication: Baby’s Away will text guest to confirm scheduled meeting time for return of equipment

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Airport Day-of-Departure Communication: extremely important for a smooth airport meet that all of these guidelines are followed please:

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1. Baby’s Away will text 1 hour prior to scheduled meet time to verify that is still Customer eta              *Customer is to message Baby’s Away as soon as possible if there is ANY change in timing more than 5-10 minutes.

2. Customer will text when departing for the airport to confirm ETA

3. Customer will text when ready for driver (who will be waiting in the cell phone waiting area) to meet them curbside.