Terms & Policies | Structure 1 BGTG

Cancellation Policies

If you cancel before your delivery date, you’ll receive a full refund, including delivery fees and taxes ~ minus a 4% card processing fee.

If you cancel the day of delivery BEFORE 9am, you’ll receive a 50% refund of the order total, minus a 4% processing fee.
If you cancel the day of delivery AFTER 9am or after delivery and contact us by noon the following day, you’ll receive a 50% refund of the rental items, minus a 4% processing fee - however delivery fees are non-refundable.

If you cancel after delivery and do not notify us by noon the following day, no refund will be issued.

If you end your vacation early, we’ll adjust the rate based on the number of days remaining and refund ½ the difference.
- For example, if you booked items for 6-7 nights, but needed to leave after 3 nights, you’ll receive a 50% refund of the difference between the 6-7 night rate and the 1-3 night rate. * If the rate is the same, no refund will be issued.
If you decide to extend your stay, please let us know as soon as possible. We will be excited for your extra vacation time & can generally accommodate. We’ll let you know if there will be any additional fee.
- For extensions not made in advance, an additional delivery fee of the original amount may be charged, to cover the additional stop.
Please contact us immediately if you know your dates are changing, we are always as fair as possible for our customers!

Weather-related cancellations are handled in the same way as other cancellations, depending on whether you cancel before or after delivery. We do not refund due to rain or snow while you are here.

We’re reasonable and want to do right by our customers. If you have a situation not addressed by our cancellation policy, contact us immediately. We will handle these on a case-by-case basis, and based on whether the gear has been delivered already.

Cancellation 14+ days prior to the event, you’ll receive a full refund, including delivery fees and taxes ~ minus a 4% card processing fee.

Cancellation 7 - 14 days prior to the event, you’ll receive a 50% refund of the order total, minus a 4% processing fee.
Cancellation less than 7 days prior to the event , no refund will be issued.
Please contact us immediately if you know your dates are changing, we are as fair as possible for our customers!

Weather-related cancellations are handled in the same way as other cancellations.